IT Services
Your practice relies upon electronic communication systems now as never before. As a result, your data is more vulnerable to security issues, and hardware/software malfunctions. To help affiliated practices overcome those risks, PMG Technology Solutions provides comprehensive monitoring, implementation and support services on a subscription basis. We take care of all software upgrades, security patches and virus protection.
Overview
Consider us YOUR IT Department
Our technical team will serve as your IT department, delivering high caliber technical expertise, anticipating your future IT requirements, and ensuring your systems are streamlined and efficient. From selecting computers and scanners to maintaining your communications network and phone lines, utilizing our services will reduce your costs through improved performance and reduced overhead.
Proactive Systems Maintenance
With the introduction of desktops and network infrastructures into medical practices, the management of these assets has become a strategic necessity. With PMG Technology Solutions, computer security, performance and network systems are constantly monitored allowing us to address issues before they occur. We monitor all network systems remotely 24/7 to ensure they are available and performing.
EMR Support Technicians
PMG Technology Solutions provides comprehensive solutions for all aspects of EMR implementation, network maintenance and ongoing computer support. We support all training and maintenance services locally, ensuring an efficient and rapid realization of the benefits of an integrated EMR. Our local support services present a consistent point of contact and timely access to support via our help desk.
HIPAA Security Maintenance
Health professionals are required by the Health Insurance Portability and Accountability Act (HIPAA) to protect patient health information. At the same time they face an ever increasing patient demand for online access to their health records via patient portals. Our staff is HIPAA trained and can help you apply HIPAA standards to every aspect of your operation. We also ensure your patient data is protected from potential security threats such as spyware, hackers and viruses.
Technical Support
There are three ways to connect to PMG’s Help Desk. You can call our support line, where a technician will answer your call and work on your request. You can send an email to the PMG Help Desk which is constantly monitored and integrated with our customer relationship management system or you can log onto the client portal to submit a help desk ticket.
Local Support
Most support requests can be handled remotely by a PMG technician. Our remote access tool allows them to take control of your computer to provide fast support and minimal interruptions to your employees. For those issues that need onsite support, a PMG technician will be dispatched to your location.
Proactive Maintenance
Automated Checkups, Support and Updates
PMG’s remote monitoring systems automatically, and seamlessly identify and correct issues on computers. The system installs security patches and updates on the client’s software and submits real-time progress notes to PMG electronically.
Security updates
The security systems surrounding patient data can be an operational and legal challenge for health care professionals. With PMG Technology Solutions, your network will be maintained and monitored to ensure both you and your patients are protected.
Diagnostics/Health Monitoring
Our security and network monitoring systems deliver detailed diagnostic reports to PMG technicians. These reports include information about each computer’s configuration, allowing our technicians to provide customized support for your network.
Data Backup and Storage
Off-site data storage and backup systems are critical components of data management. With packages starting at just $19.95 a month, your data will be stored in an encrypted, HIPAA compliant format. The data will be copied automatically on a nightly basis, eliminating the risk of data loss due to backup failure, erasures, and accidental overwrites.
EMR Support
Practice Partner
PMG Technology Solutions personnel are certified to provide support to clients using Axolotl’s Elysium EMR and McKesson’s Practice Partner™. Our support services are accessible through the PMG help desk.
Desktop Security
Antivirus Management
PMG Technology Solutions manages all installations and updates associated with antivirus software to keep your computers protected from the latest virus threats.
HIPAA Compliant Services
PMG technicians and software applications are HIPAA compliant which means your patient data is protected.
Purchasing, Implementation and Support
Hardware
PMG Technology Solutions manages clients hardware upgrades and maintenance so our clients can focus on their business. We offer fast delivery services and uphold manufacturers’ warranties.
Software Installation
We can remotely install and update your software on your computers and train your employees. PMG Technology Solutions facilitates both on-site and online training in order to improve your practice’s software and workflow adoption rate.
Networks Partner Access
PMG Technology Solutions has partnered with leading hardware and software vendors including Dell, Cisco Systems, Hewlett Packard, and Citrix in order to provide advanced technologies at reduced rates.